[adsl] P2P on unleashed Orcon Avanced 40 Plans

[Alastair Johnson]

[mouse attacked me; forgive a blank post]

Raimund Eimann wrote:
> Hi,
> 
> here's a little history of what happened lately:
> 
> I called Orcon on Firday again, complaining that they've obviously changed 
> my "Advanced 40" plan into a ZeroShock plan without my consent.
> 
> The issue was escalated at low priority to one of their techies.
> 
> Today everything is still the same, so I called again in the morning, asking 
> about the status of my ticket. The reply I got was that a technician looked 
> at the problem and came to the conclusion that there is no problem!
> 
> Slowly getting angry, I told the support person I had on the phone that I'm 
> getting 400 kbytes/s out of a plan that is supposed to be limited to 256 
> kbits/s and that this should be sufficient indication that most certainly 
> something is wrong.

[...]

> I'm wondering whether I should take this to Disputes Tribunal?

You're complaining because you're getting a better service than you're 
paying for?

aj